IMPORTANT INFO
Rogue Floral's Flower Truck is based in Burnside, Christchurch. From Monday to Saturday we deliver our beautiful bouquets all around Canterbury. Our flowers are also available for pick up from our home studio via appointment only.
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FLOWER PICK UPS
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once order is submitted,collection address will be sent in confirmation email. Please let us know if you have a specific pick up time . Each order will be named and placed in our collection crate at our home workshop.
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FLOWER DELIVERIES
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We complete all deliveries for business addresses between 9am-3pm and residential addresses between 9am-2pm. If you have a specific delivery time please let us know.
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SAME-DAY ORDERS
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Orders for same day delivery usually close by 11:30am each day. If you are needing a delivery after this time please contact us and we will try our best to deliver for you.
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DELIVERY AREAS
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CHRISTCHURCH CITY & SUBURBS - $12
Addington, Aranui, Avondale, Avonhead, Avonside, , Beckenham, Belfast, Bexley, Bishopdale, Bromley, Bryndwr, Burnside, Burwood, Carlton Mill, Casebrook, Cashmere, Clifton, Cracroft, Dallington, Fendalton, Ferrymead, Halswell, Harewood, Heathcote Valley, Hei Hei, Hillmorton, Hoon Hay, Hornby, Hyde Park, Ilam, Islington, Linwood, Lyttelton, Mairehau, Marshland, Merivale, Middleton, , New Brighton, North New Brighton, North Shore, Northcote, Northwood, , Opawa, Papanui, Parklands, Phillipstown, Queenspark, Redcliffs, Redwood, Regents Park, Riccarton, Richmond, Russley, St. Albans, , St. Martins, Scarborough, Shirley, Sockburn, Somerfield, South New Brighton, South Shore, Spreydon, Sydenham, Upper Riccarton, Waimairi Beach, Wainoni, Waltham, Westlake, Westmorland, Wigram Park, Woolston, Yaldhurst.
OUTER CHRISTCHURCH TOWNSHIPS - $20
Brooklands, Burnham, Clarkville, Fernside, Greenpark, Governor's Bay, Irwell, Kirwee, Lincoln, McLeans Island, Manderville, Moncks Bay, Moncks Spur, Mt. Pleasant, Ohoka, Pegas,us, Pines, Beach, Prebbleton, Rangiora, Rolleston, Sandy Knolls, Spencerville, Swannanoa, Springston, Tai Tapu, Templeton,Taylors Mistake Waikuku, West Melton, Weedons, Woodend.Sumner.
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RURAL / RD2 - RD5 - $28
Amberley, Ashley, Cheviot, Charing Cross, Culverdon, Cust, Darfield, Diamond Harbour, Doyleston, Dunsandel, Glentunnel, Harwarden, Leeston, Leithfield, Loburn, Oxford, Rakaia, Sefton, Southbridge, West Eyreton.
UNDELIVERABLE ORDERS
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It is the customer's responsibility to ensure that the address provided is possible to deliver to. If you are unsure if the recipient will be home, please advise a safe place to leave the flowers in the event that no one is available to accept them. Special delivery instructions can be entered during checkout. If special instructions are not received, We will will try to find a safe place to leave the flowers- such as the front verandah of a house or at the front door of an apartment. If there is no safe place to leave the flowers, they will be returned to our studio for redelivery the following day (this will incur a redelivery fee).
Please note: We can not accept responsibility for any orders which are lost or stolen when left unattended. Nor can we accept responsibility for any incorrect or invalid delivery addresses.
RETURN POLICY
Your satisfaction is our top priority. If for any reason you or the recipient of your gift is not completely satisfied with any of our products, please contact us promptly and upon assessment of the product (via photo and/or physical evidence) we will be glad to provide an appropriate adjustment, replacement or refund, depending on the particular situation.
Please keep in mind, however, we can not be responsible for circumstances beyond our control. For example, some floral deliveries can be delayed due to incomplete or incorrect delivery information, no one being available to accept a package when we first deliver, a patient being discharged from a hospital, severe storm conditions, or other unforeseen factors. In such cases, we always do our best to reschedule delivery as soon as possible and contact the sender or recipient as needed. Of course, your assistance in providing complete and accurate delivery information, including the recipient's phone number, is very important, too.
Please also keep in mind flowers are perishable gifts. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. Refunds and replacements may not be possible after an item's useful life. So, in the case of any unexpected problem, please contact us within 24 hours of delivery.
Rogue Florals reserves the right to reject any order that we deem questionable, possibly fraudulent, or for which customer payment information can not be verified with the appropriate credit card issuer.
We strive to fill each order as closely as possible, so please be as specific as possible with your orders. If a container, certain flowers, or other items are unavailable, reasonable substitutions may be made in order to expedite delivery of a similar gift of equal or greater value.
In circumstances where flowers or product shown are not available the closest alternative will be used, this includes colour scheme, textural dried items, presentation container or wrapping.
Our creations are individually made and delivered. So, while orders may be cancelled upon request with reasonable notice, cancellations may not be possible in some cases when items are already made up or en route. If a recipient refuses to accept a delivery for some reason and/or an item needs to be redelivered to an alternate delivery address, a reasonable delivery charge may apply.
Should you order multiple items unintentionally or submit a duplicate order in error, please contact us during our business hours, so we can facilitate any necessary changes. While we review each order and make every effort to confirm details if questions arise, we can not be responsible for customer order submission errors unless we receive timely notification.